Returns & Exchanges

If for any reason you are not happy with your purchase, you may return your item(s) within 14 business days of the date of receipt for a refund less the shipping charges and up to 30 days for an online merchandise credit. Merchandise credits are good for future purchases made on the site and are redeemable for up to one year from the date issued.  

All returns must be returned in their original condition (unworn, unwashed, unaltered) in the original shoebox, free of damage and postal labels. Items shipped back with the shoebox used as a shipping box will not be accepted.  Returns that do not meet this criteria will be deemed non-returnable and will be denied.

Please allow 7-10 days from the date we receive your return for processing. We will notify you via email once your return has been processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (this typically takes up to and additional 3-5 business days or one billing cycle). Original shipping charges are non-refundable. 

Please follow the instructions on the return form included in your order and return your items to the address listed below. Please include your Order# on the outside of the package:

Fly Jane Returns

Order # _________

3313 Stone Mountain Hwy

Suite 101

Snellville, GA  30078

 

The following items are non-returnable.  Credit will not be issued for the following:

-All items purchased on sale.

-Items that have been worn or taped on the bottom.  

-Gift Cards

-Exchange items.

FREE SHIPPING ON ALL DOMESTIC EXCHANGE ORDERS*

Since many of our items sell out very fast, we offer express exchanges to ensure we still have your item and size in stock. Simply place a new order for the item you need to exchange and we'll waive the shipping fee. Customers are granted (1) exchange opportunity per order.  Exchange requests are non-returnable.

EXCHANGE VIA PHONE

1. Contact Customer Care at 1-855-FLY-JANE, select option *2.
2. Please reference your order number and the item that you will be returning.
3. We will place a new order with free shipping for the item you need exchanged.
4. Fill out the return form included inside the shipping box of the original item and mark the option for exchange.  
5. Return the original item within 14 business days from the date of receipt for a refund. 

EXCHANGE VIA WEBSITE

1. Place a new order online
2. Contact Customer Care
3. Please reference your old and new order number
4. Customer Care will waive the shipping fee on your new order
5. Fill out the return form included inside the shipping box of the original item and mark the option for exchange.  
6. Return the original item within 14 business days from the date of receipt for a refund. 

Contact Customer Care

(855)-FLY-JANE